At ChShop, we pride ourselves on providing unique, handcrafted Cthulhu-inspired collectibles and accessories. Your satisfaction is of utmost importance to us, and we are committed to providing a smooth and transparent return and refund experience.

🛡️ Return Eligibility
We accept returns under the following conditions:

Items must be unused and in the same condition as when you received them.

Items must be returned in their original packaging.

Returns must be initiated within 7 days of delivery.

Please note that due to the handmade and artistic nature of many of our items, minor differences in color or finish are not considered defects.

🚫 Non-Returnable Items
The following items are not returnable:

Customized or personalized products.

Clearance or discounted items marked “Final Sale”.

Digital downloads (if applicable in the future).

💸 Refunds
We will notify you by email once we have received and inspected your return. If approved:

Refunds will be processed within 5-10 business days to your original payment method.

Shipping costs are not refundable unless the item is damaged or shipped incorrectly.

📦 Damaged or Wrong Items
If you received a defective, damaged, or wrong item:

Please contact us at info@cosmichorrorshop.com within 7 days of delivery with photos and order number.

We will provide an exchange, refund, or store credit based on your preference and stock availability.

🚚 Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the return is due to an error on our part. We recommend using a trackable shipping service.

❓ Have Questions?
If you have any questions about your order or our policies, please feel free to contact us at:

📧 info@cosmichorrorshop.com
🕯️ Thank you for supporting independent creators and learning more about Mythos.