Thank you for your interest in Cosmic horror! To ensure a clear and smooth shopping experience, please review the following payment and purchase details before placing your order.

1. Order Pricing & Taxes

  1. Product Price: The price displayed on the product page is the selling price of the item itself.
  2. Shipping Costs: We offer free standard shipping to all supported countries and regions listed in our shipping policy. The shipping cost will be automatically waived at checkout for eligible orders.
  3. Taxes & Duties:
    • For international orders, any customs duties, import taxes (like VAT), or other fees applied by the destination country’s government are borne by us, Cosmic horror. The recipient is not responsible for any of these charges.
    • We are required by law to declare the accurate value of all shipments. Please check with your local customs office to understand potential import costs.

2. How to Use Coupons

We love offering discounts to our customers!

  1. Where to Apply: During checkout, you will find an input field labeled “Coupon code” or “Discount code” in the order summary section.
  2. How to Use: Enter your coupon code precisely into this field and click the “Apply” button.
  3. Confirmation: The system will automatically deduct the discount, and you will see the updated final total immediately.
  4. Please Note:
    • Generally, only one coupon can be used per order.
    • Coupons are non-transferable and non-refundable for cash.
    • Please note the validity period and any specific terms of your coupon (e.g., applicable products, minimum spend requirement).

3. Accepted Payment Methods

For your security and convenience, we accept the following major payment methods:

  • Credit/Debit Cards: We securely process cards through our payment partner, Stripe. We accept Visa, Mastercard, and other major cards.

All payment information is encrypted. We do not store any of your sensitive card details on our servers.

4. Proof of Purchase & Order Confirmation

  1. Order Confirmation Email: Immediately after your payment is successfully processed, our system will automatically send an Order Confirmation email to the email address you provided. This email serves as your primary proof of purchase and includes your order number, order details, shipping address, and the amount paid.
  2. Shipping Confirmation Email: Once your order has been dispatched, we will send you a Shipping Confirmation email that includes a tracking number. You can use this number on the carrier’s website to follow your package’s journey.
  3. Troubleshooting: If you do not receive these emails, please first check your “Spam” or “Junk” folder. If you still cannot locate them, please contact us at info@cosmichorrorshop.com with your full name and the email address used for the purchase, and we will gladly resend them.

Need Help?
If you have any questions about the payment process or your order, please feel free to Contact Us.